Return & Refund Policy

Returns

We want you to be satisfied with your purchase. If there is an issue with your order, we're here to help.

15-Day Return Policy (Damaged or Missing Orders)

You are eligible for a return, replacement, or full refund within 15 days of delivery if:

• Your item arrived damaged or broken.

• Your order never arrived (after the shipping carrier confirms it has been lost or undeliverable).

To request a refund or replacement, please contact us within 15 days of the delivery date (or expected delivery date for lost packages) with:

• Your order number

• A description of the issue

• Clear photos or videos of the damaged item (if applicable)

20-Day Return Policy (Product Not Working as Expected)

If your product is not functioning as intended, you may request a return or refund within 20 days of receiving your order.

To help us resolve the issue quickly, please provide:

• Your order number

• A description of the problem

• Photos or a short video showing the issue, if possible

We may first offer troubleshooting steps or a replacement before issuing a refund.

Refund Process

Once your request has been reviewed and approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Non-Returnable Items

We cannot accept returns for:

• Products that have been intentionally damaged or misused.

• Return requests submitted after the applicable return period.

• Normal wear and tear from regular use.

Contact Us

If you have any questions or need assistance with a return, please contact us at:

Email: usashopifyshop@outlook.com

Please include your order number in all correspondence so we can assist you as quickly as possible.